Professional Services Network Website Privacy Statement


Introduction:

We respect your privacy and are committed to protecting it. This Privacy Statement explains our policies and procedures regarding online customer information.

It is our sincere hope that by explaining our data handling practices, we will develop a trusting and longlasting relationship with you. By using the site, you agree to the terms of this privacy statement

This Privacy Statement applies to www.PSNglobal.com (the "Website"). The Website is administered by a third party vendor on behalf of Ford Motor Company of Canada, Limited ("Ford", "We", "Our")

The business purpose of this website is to provide independent repair facilities the opportunity to participate in the Professional Services Network, and to track purchases of Motorcraft, Omnicraft and Ford parts from Ford authorized sources, and to earn and track rewards.

For added convenience, a select set of site features are accessible from web-enabled mobile devices such as mobile-optimized web experience. These site features may be limited in functionality.

Online Tracking Information

When you visit this site analytics providers may collect information about your online activity over time and across websites

Because there is not yet a common understanding of how to interpret web browser-based "Do Not Track" ("DNT") signals other than cookies, Ford Motor Company does not currently respond to undefined "DNT" signals on the Website.

Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some functions or services on our sites

See Sections 5 and 7 for more information.

Business Contact Information We Collect From You:

You are able to provide the following categories of Business Contact Information on the Website:

  • Name
  • business contact information
  • log in credentials

If you opt not to provide us with the business contact information you can still access our Website, however, you will be unable to participate in the Professional Services Network.

Our primary goal in collecting business contact information from you when you visit the Website is to provide you the functionality that you need to have a meaningful and customized experience while using the site features.

How We Use the Business Contact Information We Collect:

We may use your Business Contact Information to:

  • Fulfill a site user request (e.g., Professional Services Network participation, brochure fulfillment)
  • Respond to your comments or requests for information
  • Contact you in connection with your participation in the Professional Services Network program
  • Comply with legal requirements

Other Non-Business Contact Information We Collect From Site Visitors:

The Website collects other non business-contact information from site visitors. We do not track these items on an individual basis that identifies the site visitor. This information includes tracking the site pages that are visited or the amount of time spent on our site.

If you visit this site using a mobile device, we collect additional non- business contact information which may include the type/model of the mobile device viewing the site and the mobile device's service provider and operating system.

Our primary goal in collecting non-business contact information is to be able to perform site metrics that allow us to improve the functionality of the website.

We may use session and persistent "cookies," session logs, spotlight ads/web beacons/GIF/pixel tags, and banner ads or links, and third-party click tracking analytics tools (such as Google Analytics) to obtain aggregate information or other non- business contact information about site visitors. An explanation on collection methods and how they work is included in Section 7 - Methods to Collect Information, below.

How We Use the Non- Business Contact Information We Collect:

Non-Business Contact information collected on the Website may be used to:

  • Compile aggregate and statistical data to help in website design and to identify popular features
  • Measure site activity to allow us to update our site to better meet user wants and needs
  • Make the user experience more customer friendly

The Website utilizes non-business contact information for the purpose of performing analytics on the user's experience while visiting this site. This analysis:

  • Is performed on an aggregate level
  • May involve the use of a third-party vendor acting on our behalf
  • May be combined with data collected by third parties on other sites and apps and across devices
  • Is performed in order to improve our website and the user experience
  • May include the use of session and/or persistent cookies to track user movement across this and other Ford Motor Company websites or to track other events within or across this and other Ford Motor Company websites

Methods to Collect Information:

A "cookie" is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.

A "session" cookie is stored only in your computer's working memory (RAM) and only lasts for your browsing session. When you close all your browser's windows, or when you shut down your computer, the session cookie disappears forever

A "persistent" cookie is stored on your computer's hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.

The Website may use third-party click tracking analytics tools (such as Google Analytics) to capture click through statistics. These parties may collect information about your use of the site and across different sites and mobile apps and across devices over time.

The Website may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader's experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

This Website may generate a "session log" when you visit our site. We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we're providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits.

Users may be directed to the Website via banner ads or site links. Ads or site links that are placed by the Website use cookies or web beacons to deliver metrics on the effectiveness of the ads or links.

Sharing Your Information:

We will not share, sell, or rent business contact information to independent companies for their own use without your consent.

Business contact information that you provide to us through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of notifying you in connection with the Professional Network program.

Business contact information that you provide to us may be shared with your authorized dealer to facilitate your participation in the Professional Services Network Program. Each dealership operation is a separate legal entity, independent from Ford Motor Company and its affiliates. As such, each dealership has its own privacy practices and Ford Motor Company and its affiliates are not responsible for these privacy practices. We recommend that you review the privacy practices of the Dealer with whom you are dealing to ensure that you understand their privacy practices and procedures.

We may also share business contact information with our vendors, contractors or partners in the normal course of business. Vendors, contractors or partners of the Website who have access to your business contact information in connection with providing services for the Website and Professional Network program are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for the Website and Professional Network program.

Site metrics for the Website, which do not include business contact information, may be shared with other Ford Motor Company websites or subsidiaries or affiliates.

The Website will disclose your business contact information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company, its affiliates or the site; (b) protect and defend the rights or property of Ford Motor Company, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Ford Motor Company or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.

Transfer of your data:

By submitting business contact information to us, you understand and consent to its collection, use, processing, transfer, and disclosure globally, including to the United States, in accordance with this Website Privacy Statement. Therefore, by submitting business contact information to us, you consent to its transfer across country borders. Your consent shall be deemed to include your consent to transfer of Business Contact Information and Non-Business Contact Information to jurisdictions that may have different levels of privacy protection than in your own country.

Security of Your Information:

Safeguarding your data is important to us. While no systems, applications or websites are 100% secure, we use systems, policies and procedures to maintain the accuracy of your data and to protect information from loss, misuse or alteration.

Vendors, contractors or partners who have access to business contact information in connection with providing services for us are required to keep it secure.

Remember, you are responsible for keeping your passwords and log-in credentials secure. If you do not, others may have access to your information.

Links to Other Sites:

The Website may provide links to other websites. We encourage you to review the privacy policies of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. The Website is not responsible for the Privacy Statement's, content or data handling practices on other websites.

Children's Privacy:

We do not knowingly intend to collect personal information from children under 13 years of age.

If a child has provided us with personal data a parent or guardian of that child may contact us at the email address listed in section 12 if they want this information deleted from our records. We will then make reasonable efforts to delete the child's information from the database that stores information for the Website

Access to Information and Contacting Us:

To correct or update your business contact information please visit www.psnglobal.com and click on "Profile" link to update your information or contact us at support@psncanada.com (English) or at RSP@fordhq.ca (French) to assist you with processing your changes.

The scope of access available for this request is for information stored in the database that holds the data for the Website.

If you have any questions, comments or concerns about this online Privacy Statement for the Website, the privacy practices, or have any questions regarding the contents of this website please contact us at support@psncanada.com (English) or RSP@fordhq.ca (French).

We are committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. We are happy to respond to your questions and comments.

Privacy Statement Effective Date and Revision Days:

Occasionally we may update the Privacy Statement for the Website in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect.

The effective date of this Privacy Statement is October 1, 2018.


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